Comparison
Heard vs Featurebase
Both give your users a public place to request features and vote. Featurebase bundles feedback into a full customer support platform. Heard is the simple free one. Here is the honest version.
Heard
Pick Heard if you want a free public feedback board on your SaaS today: one script tag, anonymous votes, up to 3 boards.
Featurebase
Pick Featurebase if you want feedback, a support inbox, and a help center in one tool, with AI on top, and a per-seat budget for it.
Side by side
Feature by feature
| Heard | Featurebase | |
|---|---|---|
| Price | Free. Up to 3 boards, no credit card, no paid plan today. | Free plan with 1 seat, then Growth at $29 per seat per month billed yearly. |
| Free tier limit | 3 boards. Posts, votes, and voters are never metered. | 1 seat, with helpdesk and feedback included. AI is not on the free plan, and extra teammates need a paid seat. |
| Scope | A feedback board, a widget, and a changelog. That is all. | A support and feedback suite: shared inbox, help center in 40+ languages, surveys, roadmap, changelog. |
| Voting | Anonymous. No visitor accounts exist. | A public portal where users request features, vote, and discuss ideas. |
| Setup | Pick a name and slug, paste one script tag. The widget adds a Feedback button to your site. | A feedback portal plus in-app widgets, with capture through its integrations. |
| Roadmap | A status on each post: planned, in progress, shipped. No separate roadmap view. | A public roadmap that shows planned, in progress, and shipped in real time. |
| Changelog | Builds itself from shipped posts; every entry started as a user request. | A dedicated changelog with embeddable widgets and release segmentation. |
| Closing the loop | Status changes and your replies email whoever asked, if they left an email. | Notifies upvoted users automatically when work starts or their request ships. |
| Integrations | Slack and Discord webhooks, email alerts, CSV export. | Slack, Discord, Jira, Linear, GitHub, HubSpot, Zendesk, Intercom, ClickUp, Segment, and Zapier. |
| AI | None. | Fibi, an AI support agent, plus duplicate detection and AI insights on feedback. Paid plans meter AI at $0.49 per resolution. |
| Track record | New and small, run by one maker in the open. | Reports 1,500+ customers in 186+ countries. |
Heard
- Price
- Free. Up to 3 boards, no credit card, no paid plan today.
- Free tier limit
- 3 boards. Posts, votes, and voters are never metered.
- Scope
- A feedback board, a widget, and a changelog. That is all.
- Voting
- Anonymous. No visitor accounts exist.
- Setup
- Pick a name and slug, paste one script tag. The widget adds a Feedback button to your site.
- Roadmap
- A status on each post: planned, in progress, shipped. No separate roadmap view.
- Changelog
- Builds itself from shipped posts; every entry started as a user request.
- Closing the loop
- Status changes and your replies email whoever asked, if they left an email.
- Integrations
- Slack and Discord webhooks, email alerts, CSV export.
- AI
- None.
- Track record
- New and small, run by one maker in the open.
Featurebase
- Price
- Free plan with 1 seat, then Growth at $29 per seat per month billed yearly.
- Free tier limit
- 1 seat, with helpdesk and feedback included. AI is not on the free plan, and extra teammates need a paid seat.
- Scope
- A support and feedback suite: shared inbox, help center in 40+ languages, surveys, roadmap, changelog.
- Voting
- A public portal where users request features, vote, and discuss ideas.
- Setup
- A feedback portal plus in-app widgets, with capture through its integrations.
- Roadmap
- A public roadmap that shows planned, in progress, and shipped in real time.
- Changelog
- A dedicated changelog with embeddable widgets and release segmentation.
- Closing the loop
- Notifies upvoted users automatically when work starts or their request ships.
- Integrations
- Slack, Discord, Jira, Linear, GitHub, HubSpot, Zendesk, Intercom, ClickUp, Segment, and Zapier.
- AI
- Fibi, an AI support agent, plus duplicate detection and AI insights on feedback. Paid plans meter AI at $0.49 per resolution.
- Track record
- Reports 1,500+ customers in 186+ countries.
Competitor details checked on August 31, 2026 on featurebase.app and featurebase.app/pricing. Pricing changes; confirm with them before you decide.
The short version
Where each one wins
Heard wins on
- Free with no seat meter: posts, votes, and voters are never counted against a plan.
- Anonymous voting: users never sign up or leave an email just to upvote.
- Live in under a minute: one script tag, or just share your board link.
- The loop closes itself: status changes and your replies email whoever asked.
- It is only a feedback board, so there is nothing else to configure or pay for.
Featurebase wins on
- One tool for support and feedback: shared inbox, help center, surveys, roadmap, changelog.
- Fibi, an AI agent that resolves support conversations on paid plans.
- AI that detects duplicate feedback and surfaces the big opportunities.
- Integrations with Slack, Discord, Jira, Linear, GitHub, HubSpot, Zendesk, and more.
- Scale: reports 1,500+ customers in 186+ countries.
If your team also runs support out of the same tool, buy Featurebase; the suite will earn its seats. If you are a small SaaS that just wants to hear its users, start with Heard. Your data exports to CSV whenever you want it, so trying it costs nothing. Comparing against Canny too? See Heard vs Canny
FAQ
Common questions
Is Heard really free?
Yes. Free accounts get up to 3 boards, and posts, votes, and voters are never metered. There is no paid plan today. If plans ever change, the terms promise clear notice first, and your data stays exportable as CSV.
Does Featurebase have a free plan?
Yes. Featurebase has a forever free plan with 1 seat and no credit card, and every plan includes both helpdesk and feedback. AI is not included on the free plan. The first paid plan is Growth at $29 per seat per month billed yearly (checked on featurebase.app/pricing, August 2026).
Do my users need accounts to vote on Heard?
No. Voting is anonymous: a random voter ID in the browser keeps it to one vote per person per idea. Users only leave an email if they want updates when the status changes.
Which should I pick, Heard or Featurebase?
Pick Featurebase if you also need a support inbox, a help center, or AI on top of feedback; it is a full suite priced per seat. Pick Heard if you are a small SaaS that wants a free public board with anonymous votes running today.
Can I take my data if I leave Heard?
Yes. Every board exports to CSV from the admin at any time, and you can delete your boards and everything on them yourself.
Free to start
Give your tool a feedback board
Up to 3 boards free. One script tag, no credit card, live in under a minute.
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